Privacy Policy

Introduction

TranslationServices.pk values the privacy of its clients and website visitors. This Privacy Policy explains what information we collect, how we use it, how translation documents are handled, and what requests clients may make regarding their information.

Information We Collect

When you contact us through our website, WhatsApp, email, phone or any form, we may collect the following information:

• Name, phone number, WhatsApp number and email address
• City, country, required languages and service type
• Quote requests, order details and deadline information
• Files uploaded or shared for translation
• Payment proof, bank reference, receipt or transaction information
• IP address, browser information and technical website usage data

Document Confidentiality

All documents submitted for translation are treated as confidential. These may include passports, identity documents, birth certificates, marriage certificates, degrees, transcripts, bank statements, legal notices, contracts, immigration files, medical reports and business documents.

We do not sell, rent, publish or share client documents with unrelated parties. Access to documents is limited to authorized persons who need them for translation, quotation, quality checking or client support.

File Upload and Security

If you upload files through the website, they may be stored in our system so that quotation, translation and order processing can be completed. We try to use appropriate security measures for files, although no internet transmission is completely risk-free.

Documents Sent Through WhatsApp

Many clients send documents through WhatsApp for quotation and initial review. Files voluntarily sent through WhatsApp are used only for quotation, translation, client communication and order processing.

How We Use Information

• To prepare quotations
• To provide translation or interpreting services
• To contact clients and provide order updates
• To maintain payment and order records
• For service quality, security and fraud prevention
• To comply with legal requirements or authorized requests

Payment Information

If a client shares a bank transfer, receipt, payment screenshot or transaction reference, it is used only for payment verification, order processing and record keeping. We do not request unnecessary financial information.

Cookies and Website Data

We may use cookies or similar technologies for website performance, user experience, security, form protection, analytics and service improvement. You may control cookies through your browser settings.

Third Party Services

We may use services such as Google Maps, WhatsApp, analytics tools, email services, hosting providers or payment-related services. These services may have their own privacy policies.

Data Retention

Translation files, quotation records, order information and contact details may be retained for a limited period for client support, quality assurance, repeat orders, record keeping and legal requirements. Clients may request deletion of documents or personal information unless a legal or record-keeping need remains.

Your Rights

• Request access to your information
• Request correction of inaccurate information
• Request deletion of unnecessary documents
• Ask how your information is being used

Children’s Information

We do not intend to knowingly collect personal information directly from children. If documents relating to a minor are required for translation, a parent, guardian or authorized person should contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page. Continued use of the website means you accept the latest version of the policy.

Contact Information

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